FAQ - FREQUENTLY ASKED QUESTIONS
WHO ARE WE?
Manikar Jewellery is SISTER CONCERN of Epoch India having its registered office at Maple Corporate Park Noida Sector 125 Uttar Pradesh, India
Founded with the idea to provide all type of Silver Jewellery, Silver Utensils, Silver Article, Silver Coins, Silver Idols etc. and Gold and Diamond Jewellery under one roof and under one portal that’s www.manikar.in
Till now we have seen that there are very limited online portal who provide such a Variety of segments in Precious Metal, so to tap the market and make it consumer friendly we have variety of Segments under one site
“Jewellery” (the term is used herein broader range and meaning which includes Silver Jewellery, Silver Utensils silver/Gold Coins Silver Articles Silver Idols) is a deeply personal experience in glistening, sparkling designs. Keeping you at the heart of everything we do. Our jewellery is young, effortless and chic and we offer you pieces that go from intricate and delicate to contemporary and bold, giving you a choice that’s all kinds of lux. Available in white, yellow and rose gold, our concepts are inspired by the youth and for the youth. Whether you dress up or dress down, gift and use it on various occasions our jewellery will always complement your style.
JEWELLERY FROM MANIKAR.IN 100% REAL AND CERTIFIED?
All our collections in Gold segment are made with pure gold, be it yellow, white or rose gold. We use 22 karat and 18 karat real gold only, and in Silver segment 925 sterling Silver and in Certain Cases like Coins etc. The purity level is 99 % Hallmark.
Our diamonds and gemstones which well be launching soon would be completely original and certified by IGI certification to authenticate our diamonds. Furthermore, Manikar all-inclusive Hallmarked jewellery brand. We Procure our Jewellery from one of the finest Producers ,distributers & wholesellers from Pan India who are in this business for several decades.
WHAT IS THE SHIPPING PROCESS?
Our logistics partners are shipyaari.com through which we provide Pan India. Delivery through their channel partners Blue dart, DHL, Delhivery, DTDC, to name some and various others we ship our products in a tamper-proof package and all our products are insured until they reach you.
Our shipping date depends on the product selected as well as the delivery address. Shipping is FREE OF COST all across India. Once the product is shipped, you will receive a tracking code to track your shipment.
Please note that the business days mentioned do not include Sundays and public holidays.
IS THERE ANY EXCHANGE POLICY?
Right now no exchange
WHAT ARE THE AVAILABLE MODES OF PAYMENT?
We have multiple payment options. Customers can make payments using our Payment Gateway "Razorpay", which is completely secured. Through Razaorpay payment gateway our customers can use Credit Cards, Debit Cards, and Net Banking, Wallet or UPI services. And Emi subject to approval by Banks
ARE THERE ANY ADDITIONAL OR HIDDEN COSTS?
No, there are no additional or hidden costs. Even the 3% GST is already included in the price of the jewellery that you see on the website during final check out in order menu
WHAT IS THE ESTIMATED DELIVERY TIME FOR YOUR PRODUCTS?
Our shipping time-frame for your order is 5-7 business days for ready products and For “Shop By orders” category our shipping time-frame will be 15-20 days depending upon the type of order Delivery will follow, as per our logistics partners. Further, if your selected jewellery is not ready to ship, the time-frame might change depending on how long it will take for your selected jewellery to be available for dispatch, and you will be informed of any such occurrence.
HOW TO CHECK THE DELIVERY STATUS OF AN ORDER?
To track your most recent orders, simply click on My Account at the top of the page and go to My Orders under Dashboard. This is the easiest and fastest way to get the most current information regarding your orders.
WHO DO I CONTACT IF I HAVE ANY QUESTIONS?
Please visit our Contact Us section for any more queries or write to us at www.manikar.in